Talk to a real person at Visaya Capital
Our team aims to give every user fast, friendly, and competent support. Whether you are new to automated trading or already manage a larger portfolio, we are ready to answer questions, explain features, and help solve problems, day and night on Philippine working hours. Just fill in the contact form and tell us what you need. A support officer reviews every request and replies as quickly as possible, usually within one business hour.
Registration is open, spots are limited
A personal manager will contact you within 24 hours.
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Our Makati office
You can find us in the heart of the Makati Central Business District.
- Office address
- Ayala Avenue, Makati Central Business District, Makati City, 1226 Metro Manila, Philippines
- Office hours
- Monday to Friday, 9:00–18:00 (PHT)
- [email protected]
Support at a glance
What to expect when you write to us.
Call-center hours
Monday to Friday, 9:00–18:00 PHT (excluding public holidays)
Wait time
First reply usually under one business hour. Complex verification questions can take longer, and we tell you when they will.
Responsible department
Client Support & Compliance
Find us on the map
Ayala Avenue, walking distance from Ayala MRT station.
What support can help with
The Client Support & Compliance team handles these topics every day.
Account and onboarding
Registration problems, identity verification, account activation, and updating your personal details.
Deposits and withdrawals
GCash, Maya, card, InstaPay, and USDT questions, including processing times and withdrawal status checks.
Platform settings
Strategy configuration, notifications, dashboard questions, and understanding your monthly report.
Security concerns
Suspicious messages claiming to be from us, login alerts you do not recognize, and account blocking requests.
Compliance and documents
KYC document questions, complaint filing, and requests for policy clarifications.
Partnership inquiries
Business proposals and media requests are routed to the right team on the same day they arrive.
Unhappy with something? Filing a formal complaint takes one email. See the Complaints page for the full process, timelines, and escalation route.